Skip to navigation Skip to main content Click to view our statement on Accessibility

Lines of Business

  • Individuals
  • Businesses
  • Partners

Account

  • About us
    • Our story
    • Company leadership
    • Charitable impact
    • Annual report
    • Research
    • Careers
    • Newsroom
      About us
    • Our story
    • Company leadership
    • Charitable impact
    • Annual report
    • Research
    • Careers
    • Newsroom
  • Contact us
  • Account
    • Zing® Marketplace
    • JM® Shipping Solution login
    • Pay my bill
    • Business claims
      Account
    • Zing® Marketplace
    • JM® Shipping Solution login
    • Pay my bill
    • Business claims
Navy Jewelers Mutual Logo
White Jewelers Mutual Logo

Commercial

  • Protect your business
      Protect your business
    • Business Insurance
        Business Insurance
      • Business Owners Policy
      • Jewelers Block
      • Commercial Umbrella
      • Claims
      Business Protection
      • Business Owners Policy
      • Jewelers Block
      • Commercial Umbrella
      • Claims
    • JM® Shipping Solution
        JM® Shipping Solution
      • Integrators
      Shipping Protection
      • Integrators
    • Business Risk Management
        Business Risk Management
      • Water temp services
      • Board-up services
      • Storage transportation
      • Safety & security academy
      Asset protection & support
      • Water temp services
      • Board-up services
      • Storage transportation
      • Safety & security academy
    • Business Protection
      Business Insurance
      • Business Owners Policy
      • Jewelers Block
      • Commercial Umbrella
      • Claims
    • Shipping Protection
      JM® Shipping Solution
      • Integrators
    • Asset protection & support
      Business Risk Management
      • Water temp services
      • Board-up services
      • Storage transportation
      • Safety & security academy
  • Grow your business
      Grow your business
    • Jeweler Solutions
        Jeweler Solutions
      • Personal Insurance
      • JM® Care Plan
      • Jewelry Appraisal Solution
      • Integrators
      Revenue Generators
      • Personal Insurance
      • JM® Care Plan
      • Jewelry Appraisal Solution
      • Integrators
    • JM® Marketplace
    • Revenue Generators
      Jeweler Solutions
      • Personal Insurance
      • JM® Care Plan
      • Jewelry Appraisal Solution
      • Integrators
    • Buy diamonds
      JM® Marketplace
  • Resource center
      Resource center
    • All resources
        All resources
      • Insurance
      • Risk management
      • Revenue boosters
      • Buy & sell jewelry
      • Shipping
      • Downloads
      • Insurance
      • Risk management
      • Revenue boosters
      • Buy & sell jewelry
      • Shipping
      • Downloads
    • All resources
      • Insurance
      • Risk management
      • Revenue boosters
      • Buy & sell jewelry
      • Shipping
      • Downloads

Jewelry Insurance as low as

$5/mo

or $60 per year

  1. Home /
  2. Business Resource Center /
  3. Risk management /
  4. The Right and Wrong Times to Use a Panic Button or Duress Code
brc_the-right-and-wrong-times-to-use-a-panic-button-or-duress-code
Risk management
  • Wrong Time to Use a Panic Button
  • Right Time to Use a Panic Button
Read: 1 min

The Right and Wrong Times to Use a Panic Button or Duress Code

by David Maus-Berkley
Apr 3, 2014 10:49AM
Facebook
Reddit
X
LinkedIn
Copy Link
Email article
Summary

Knowing when to use a panic button or duress code can mean the difference between safety and danger during a robbery.

  • Never use a panic button while robbers are still on-site—it may escalate the situation.
  • Use duress codes only when it’s safe and you’re not under direct threat.
  • The best time to signal for help is after the perpetrators have left and doors are secured.

When your business is closed, you depend on your burglar alarm system to notify you of any unauthorized attempt to enter your premises. An alarm condition signal immediately captures your attention and that of others on your call list — as well as that of local law enforcement and your monitoring company, which may dispatch a guard to investigate.

Consider these scenarios and what your response would be:

What about when your facility is open to business and your alarm is not “armed”? What if you should have an armed robbery and you need to notify the police? Your automatic reaction may be to push one of your facility’s panic buttons while the robber is on the premises!

3 Essential Precautions to Reduce the Chance of a Robbery

What if you are taken at gunpoint to your business at night, while the facility is closed, and commanded to enter the alarm code to access the premises? Should you enter the anti-ambush or duress code?

Wrong Time to Use a Panic Button

Armed robberies and kidnapping scenarios are highly volatile and dangerous situations. Entering your anti-ambush or duress code or pressing the panic button can create a hostage situation if responding authorities arrive while the perpetrators are still on-site.

How to Stay Safe During a Robbery: The 8 Tips Jewelers Need to Know

The two most important safety tips we can give you and your staff for an armed-robbery situation is this:

  • Do not resist
  • Cooperate fully

Statistics collected by Jewelers Security Alliance show that, when this is done and the perpetrators are able to leave quickly, the chance of injury is significantly reduced.

Right Time to Use a Panic Button

The right time to press the panic button is after you are sure all perpetrators have left your premises and the doors are locked. Only then should you begin your signals for help.

See related articles

How to prevent jewelry return fraud
Risk management
Read: 7 min
How to prevent jewelry return fraud
Stop costly jewelry return scams. Learn how to spot jewelry swap fraud, fake damage claims and hidden warning signs.
August 31, 2026
An extended recovery plan after a jewelry store robbery
Risk management
Read: 6 min
An extended recovery plan after a jewelry store robbery
Recovering from a jewelry store robbery takes a plan. Learn what to do after a robbery and how to manage claims.
August 10, 2026
brc_jewelry-trade-shows_-security-for-before-during-and-after
Risk management
Read: 2 min
Jewelry trade show security: Protecting your merchandise
Traveling with high-value inventory? Follow these before, during and after trade show security tips to help protect your merchandise all event season.
August 7, 2026
cl_jewelryburglar_shot11
Risk management
Read: 3 min
What to do before, during and after a jewelry store robbery
Prepare your jewelry store for the unexpected with guidance on robbery prevention, how to respond safely during an incident, and recovery steps afterward.
August 5, 2026
brc_what-to-know-about-anti-money-laundering-certification-for-jewelers
Risk management
Read: 4 min
What to know about Anti-Money Laundering certification for jewelers
Learn who must comply with Anti-Money Laundering laws, what annual AML certification requires, and the penalties for non-compliance.
August 4, 2026
1 / 1

Footer

Footer social navigation

Facebook TikTok X Instagram LinkedIn YouTube
  • Protect your business
  • Business Insurance
  • Business Risk Management
  • JM® Shipping Solution
  • Grow your business
  • Zing® Jewelry Marketplace
  • Jeweler Solutions
  • Resource center

Legal Menu

  • Privacy Policy
  • Terms of Use
  • Accessibility
  • Cookie Preferences
  • Notice at Collection
  • Do Not Sell or Share My Personal Information
  • Automated Decision Making Technology Notice

© 2026 Jewelers Mutual Group - All Rights Reserved

Insurance coverage is subject to underwriting review and approval, and to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language. Coverage options may vary by state and by product. Exclusions and limitations may apply.

Insurance coverage is offered by a member insurer of the Jewelers Mutual Group, either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company, or otherwise via other carriers through JM Insurance Agency Partners, Inc. Policyholders of Jewelers Mutual Insurance Company, SI and JM Specialty Insurance Company are members of Jewelers Mutual Holding Company.